FAQs

Below you will find ready answers to your most common questions.
If you have not found the answer you are looking for, please contact us at support@declock.gr.

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For any questions or clarifications please contact us, do not hesitate.

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FAQ

You can complete a purchase easily through our eshop, with the following steps:

1/ Select the product you want and add it to the basket.

2/Choose next to Checkout.

3/Fill in your details in the ready forms and press "Next".

4/Press "Checkout" and your order has been sent. However, you can alternatively make a direct purchase by phone /Whats App/ Viber/ Live Chat or by email.

With every purchase of a Rolex in AAA quality you will receive a gift box of 35€, and this is only valid for Rolex as a gift in any other case you can buy each brand box separately.

With the purchase of super cloen products you will receive a gift of a branded box worth 80€-120€, depending on the brands.

Of course, in any case it is sufficient, according to the refund policy, indicatively:

1/The product must be in its original condition, with gelatine, unworn, without damage, etc.

2/The return/change request must be made within 14 calendar days from the day of receipt.

3/The customer will bear the cost of transportation (shipping + return) and the cost of foreign exchange commission if payment is made by card.

Yes, 6 months for any physical wear or mechanism, and 24 months for super clone products.

In any case you have the possibility to expand with the corresponding plan-cost

All you have to do is contact us to indicate the procedure.

All photos are taken with professional equipment so we pay attention to the smallest detail.

No problem, all customers receive excellent management as they will receive a cost price for any potential repair.

1/We accept card payments on the world's most secure payment platform and do not have access to your card details.

2/ Via Wester Union/Moneygram.

3/Cash on delivery for Greece and Cyprus only.

We make shipments all over the world, once the payment of your order is completed, after 2-3 days (finding and testing product) we will send you the tracking information to your email.

All automatic watches have an autonomy from 12 hours (AAA) up to 72 (super clone), in any case you will need to jolt or wind it manually, see the instructions

Instructions in Greek

Instructions

In this rare case and for higher risk countries such as America, Brazil, Japan, India and North Korea. We refund half of the value of the products.

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